Privacy Policy

Overview

SayLango provides live voice translation. This policy explains what information we collect, how we use it, and how you can contact us.

Information We Collect

• Account information from sign-in providers, such as your name, email address, profile image, and authentication identifier.
• Audio that you choose to send during an active live translation session.
• Generated translation session metadata, such as session timing and usage credits.
• Billing and subscription status handled by our payment providers.
• Basic technical data needed to operate and secure the service, such as request logs and device or browser information.
• With your permission, account-linked technical diagnostics (app version, platform, selected languages, connection timing and error categories). Automatic sharing is off by default. Problem reports include only the message and technical details you approve, never automatically attached recordings or conversation text. These diagnostics and reports are deleted after 30 days and when your account is deleted.

How We Use Information

• To provide real-time speech translation and spoken output.
• To authenticate users and manage account access, subscription status, and usage credits.
• To maintain, debug, secure, and improve SayLango.
• To respond to support requests and important service notices.

Audio Processing

When you start a translation session, audio from your selected source is sent to our AI service provider to generate transcription, translations and spoken output. Depending on your device and browser, the source may be your microphone, a browser tab, or supported app or system audio. SayLango captures audio only during an active translation session and subject to the permissions you grant.

Service Providers

We use trusted providers to operate SayLango, including cloud hosting, authentication, payment processing, and AI translation infrastructure. These providers process information only as needed to provide their services to us.

OpenAI provides our AI transcription, translation and speech services. Audio and related text are processed through OpenAI's API. See OpenAI's API data controls for its processing and retention practices.

Free-trial verification on the web uses Cloudflare Turnstile to reduce automated abuse. Cloudflare processes browser and network signals during this check. See Cloudflare's privacy policy.

On Android, Firebase App Check with Google Play Integrity verifies the app before a free trial is activated. Google processes app and device integrity signals for this check. See Google's privacy policy. Older app versions may use the browser verification flow.

Data Retention

We keep account, billing, and usage records for as long as needed to operate the service, comply with legal obligations, resolve disputes, and prevent abuse. We aim to avoid storing raw audio beyond what is required to deliver an active translation session.

Optional storage of translation sessions and responses is disabled in our API settings or requests where supported. OpenAI may separately retain abuse-monitoring logs containing customer content and related metadata for up to 30 days by default, and longer where required by law or reasonably necessary to protect its services or others from harm. Certain audio API features may also retain generated audio for one hour to support audio functionality. These provider retention periods are separate from SayLango's technical diagnostics and problem-report retention. See OpenAI's data retention documentation for details.

To prevent repeated free trials, we retain keyed hashes of the trial account identifier and normalized email address independently of account deletion while this trial programme operates. These records are used only for trial eligibility and abuse prevention. Trial network limits use short-lived keyed network hashes, not stored raw IP addresses; these hashes are removed within three days. Verification links expire after ten minutes and their server records are removed within two days.

Your Choices

You can stop a translation session at any time. You can also contact us to request access, correction, or deletion of personal information associated with your SayLango account.

To request account deletion, visit SayLango account deletion.

Contact

For privacy questions or requests, contact us at support@saylango.com.